Job Openings

Job Title: China Services Concierge

Department: Marketing

Location: San Francisco, CA

Reports to: Director of Marketing

POSITION SUMMARY

The China Services Concierge will serve as the operational point person for all communication and activities associated with mainland Chinese clients of Pacific Union International, Inc.

PRIMARY JOB FUNCTIONS

  • Works closely with CEO, Vice President of Marketing, Director of Marketing, associated consultants, affiliated businesses and internal Pacific Union personnel, regions and departments
  • Knowledge center for all Real Estate and related concierge services related to Pacific Union’s Chinese marketing efforts
  • Provides value added engagement with clients through a high touch customer experience
  • Anticipates needs of clients and offers solutions through a wide range of products, services and tools
  • Manages website, digital assets and Extranet issues
  • Manages/obtains up-to-date mailing and contact lists amongst clients, service providers and related contacts
  • Manages all inbound and outbound referrals generated through conventional and digital assets
  • Supervises all “Property” and “Services” inquiries within Pacific Union and to other USA affiliates
  • Communicates with all inbound inquiries within a 4 hour business period
  • Proactively communicates in a highly professional way with all internal and external departmental contacts. Generates all internal and external reporting requirements

SECONDARY JOB FUNCTIONS

  • Receives all incoming communications from Chinese marketing programs and efforts
  • Responds to all communication and answers questions regarding business in a polite, professional and confidential manner
  • Provides departmental administrative and organizational support
  • Coordinates travel plans and logistics for clients and appropriate Pacific Union personnel
  • Maintains monthly expense reports and reimbursement
  • Schedules all appointments and coordinates meetings
  • Coordinates conference calls
  • Composes and edits correspondence, weekly and monthly reports, and necessary material
  • Maintains client files using various internal computer systems and department filing system
  • Performs internet research to profile potential clients, prospects, developments and key contacts
  • Receives, tracks and follows up on all Real Estate & related business services
  • Liaises daily with clients and service providers
  • Meets and greets clients and service providers during local visits
  • Daily maintenance of marketing and related collateral (brochures, service descriptions and property marketing collateral)
  • Prepares and submits all weekly and monthly marketing reports and coordinates information with service providers and/or client(s)
  • Other duties as assigned by Director of Marketing and/or other key personnel

LEADERSHIP TEAM SUPPORT

  • Handles all requests from CEO and Leadership Team in a confidential, timely and professional fashion
  • Works closely with all key personnel, Leadership Team, Regional Executives and Real Estate professionals
  • Works closely with colleagues at affiliated service providers – must be capable of managing relationships
  • Works with Director of Marketing to support Chinese marketing activities including conferences, property shows, business development trips and related marketing programs
  • Assists with coordination & preparation of annual business plan
  • Travels when necessary to assist Pacific Union marketing efforts

QUALIFICATION REQUIREMENTS

  • Bachelor’s degree preferred, or equivalent work experience
  • Native speaker of Mandarin Chinese with professional-level writing skills in Simplified Chinese • Ability to speak other Chinese languages preferred
  • Excellent English communication, both written and verbal
  • Previous experience working for an American firm doing business with companies in the People’s Republic of China strongly preferred
  • Ability to listen and take direction, execute and communicate closure/outcome
  • Ability to work independently
  • Ability to learn Pacific Union International systems, Intranet, Extranet and websites; must possess computer skills and proficiency in PowerPoint, presentation preparations, spreadsheet preparation and analysis

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