Job Openings

Job Title: China Services Concierge

Department: Marketing

Location: San Francisco, CA

Reports to: Director of Marketing


The China Services Concierge will serve as the operational point person for all communication and activities associated with mainland Chinese clients of Pacific Union International, Inc.


  • Works closely with CEO, Vice President of Marketing, Director of Marketing, associated consultants, affiliated businesses and internal Pacific Union personnel, regions and departments
  • Knowledge center for all Real Estate and related concierge services related to Pacific Union’s Chinese marketing efforts
  • Provides value added engagement with clients through a high touch customer experience
  • Anticipates needs of clients and offers solutions through a wide range of products, services and tools
  • Manages website, digital assets and Extranet issues
  • Manages/obtains up-to-date mailing and contact lists amongst clients, service providers and related contacts
  • Manages all inbound and outbound referrals generated through conventional and digital assets
  • Supervises all “Property” and “Services” inquiries within Pacific Union and to other USA affiliates
  • Communicates with all inbound inquiries within a 4 hour business period
  • Proactively communicates in a highly professional way with all internal and external departmental contacts. Generates all internal and external reporting requirements


  • Receives all incoming communications from Chinese marketing programs and efforts
  • Responds to all communication and answers questions regarding business in a polite, professional and confidential manner
  • Provides departmental administrative and organizational support
  • Coordinates travel plans and logistics for clients and appropriate Pacific Union personnel
  • Maintains monthly expense reports and reimbursement
  • Schedules all appointments and coordinates meetings
  • Coordinates conference calls
  • Composes and edits correspondence, weekly and monthly reports, and necessary material
  • Maintains client files using various internal computer systems and department filing system
  • Performs internet research to profile potential clients, prospects, developments and key contacts
  • Receives, tracks and follows up on all Real Estate & related business services
  • Liaises daily with clients and service providers
  • Meets and greets clients and service providers during local visits
  • Daily maintenance of marketing and related collateral (brochures, service descriptions and property marketing collateral)
  • Prepares and submits all weekly and monthly marketing reports and coordinates information with service providers and/or client(s)
  • Other duties as assigned by Director of Marketing and/or other key personnel


  • Handles all requests from CEO and Leadership Team in a confidential, timely and professional fashion
  • Works closely with all key personnel, Leadership Team, Regional Executives and Real Estate professionals
  • Works closely with colleagues at affiliated service providers – must be capable of managing relationships
  • Works with Director of Marketing to support Chinese marketing activities including conferences, property shows, business development trips and related marketing programs
  • Assists with coordination & preparation of annual business plan
  • Travels when necessary to assist Pacific Union marketing efforts


  • Bachelor’s degree preferred, or equivalent work experience
  • Native speaker of Mandarin Chinese with professional-level writing skills in Simplified Chinese • Ability to speak other Chinese languages preferred
  • Excellent English communication, both written and verbal
  • Previous experience working for an American firm doing business with companies in the People’s Republic of China strongly preferred
  • Ability to listen and take direction, execute and communicate closure/outcome
  • Ability to work independently
  • Ability to learn Pacific Union International systems, Intranet, Extranet and websites; must possess computer skills and proficiency in PowerPoint, presentation preparations, spreadsheet preparation and analysis

Carrington Home Loans